ATTACC delivers a major leap in service desk functionality for every company because the integrated all-in-one solution reduces call volume and expedites issue resolution.


ATTACC Service Desk is built on ITIL best practices for small and medium sized companies. With its ease of use, quick setup and out of the box settings, ATTACC Service Desk enables companies to utilize ITIL best practices without the need for days or weeks of training.

Automation
ATTACC Service Desk's automation features allow technicians to concentrate on resolving issues instead of spending more time just logging what they have done. These time saving feature allow companies to do more with less:

• Routing Rules - Automatically assign incidents to the correct support team or specific technicians based on the categorization, asset type or item, location or other factors.

• Service Level Agreements (SLA's) - Set due dates based on the incident's category, asset type or item, user, department or other fields. Configure color coding, reminders, reassignments or priority escalations.
• Smart Information Panes - information panes in the incident and problem windows show user history, asset history and dynamic knowledgebase searching

• Quick Incidents - Common issues can be saved to quickly create new incidents based off of these templates. Quick Incidents can be published for use by end users and limited by department or location.
• Scheduled Reports - Don't forget to run that weekly or monthly report, let ATTACC automate running reports and have them sent as PDF attachments or saved to the server.

Integration

• Directory Services - Import users and technicians from Active Directory or a LDAP directory and also use it for authentication. Multiple sources can be utilized at the same time.

• Email - Notification of updates and reminders so that users and technicians are kept up to date. Incoming emails can be processed automatically into new incidents or updates to existing incidents.
• Assets - Import asset information from other databases or spreadsheets. Create as many asset types and attributes as you need. Tie assets to incidents or problems to track support costs and time by asset.
• Systems Management - Import asset information from Systems Management tools such as LANDesk, Altiris, Microsoft SCCM and Novell.
• Remote Control - Integration with any remote control tool and launch remote control directly from the incident and problem windows for faster resolution times.
• Network Monitoring - Monitor your infrastructure for warning signs of impending failures to be proactive in resolving issues.

More Information

For more information view the links below to see how ATTACC Service Desk can help your organization streamline its operations to save time and money.

• Incident Management
• Problem Management
• Asset Management
• Knowledge Management
• Purchasing