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ROI Calculator
The return on investment (ROI) worksheet, outlines the estimated costs involved in providing support via telephone, e-mail
and web-based self-support.
Research has found that the implementation of an automated support system, reduces calls to support staff between the range
of 15 to 40 percentage as customers access web-based support system. Using these figures to calculate your company's savings
over the first year of purchasing ATTACC Helpdesk, enter your current number of support incidents received via each method and the
cost of the ATTACC Helpdesk package suitable for your company.
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