New Version 4.8 Launches

New features, layout and efficiency improvements give administrators greater control and superior performance. Enhanced features for ATTACC include:

• Portal Branding
• Simplified Administration
• Report Scheduling
• Rewritten Surveys
• Email Filters
• Dynamic Knowledgebase
  

New Version 4.6 Launches

New features, layout and efficiency improvements give administrators greater control and superior performance. Enhanced features for ATTACC include:
- Updated Reporting
- More Robust Mail Engine
- New PC Inventory Client
- Revised SLAs

ATTACC Software Launches Hosted Help Desk Service

June 3rd 2008 - Clearwater , FL: ATTACC Helpdesk Software, the leading mid market help desk solution has introduced new remote hosted ticketing software. This additional feature allows customers to implement ATTACC Helpdesk in minutes to create, log, and report trouble tickets remotely.

ATTACC (Automated Trouble Ticket And Customer Care) is a Cost effective solution at $49 per month/console with zero maintenance, and is designed for organizations with a smaller support staff. ATTACC Software’s Web based hosted solution provides instant gratification and low implementation costs. Rather than spending labor hours supporting an internal package, or the costs of adding and setting up additional hardware and software organizations will be up and running in minutes.

ATTACC Remote Hosted Solution will be available for purchase on June 15th 2008.

ATTACC Software releases new version of Help Desk Solution

New features, layout and efficiency improvements give administrators greater control and superior performance

Clearwater, Florida - February 28, 2008 - ATTACC Software, developers of the web and Windows based Help Desk Software, today announced the general availability of version 4.8 of ATTACC, (Automated Trouble Ticketing and Customer Care) their flagship help desk software. Even with a number of new features and efficiency improvements, ATTACC is still affordable and easy to use.

"ATTACC Help Desk Software's user base continues to help us advance the technology and integration possibilities," Joe Meier, President and CEO of Network America, ATTACC Software's parent company. "Our latest release of ATTACC Help Desk Software includes new features based on customer requests and delivers significant improvements in performance and flexibility."

New and enhanced features in ATTACC Help Desk Software version 4.8 include

Ticket Window

• New Dynamic Knowledgebase panel.  When the categorization is set the panel will list any articles that match and then the details can be viewed by clicking on the article.

• Some of the settings have now been moved from the Default section to the corresponding section that were related to.  For example the default values for Status, Priority, Urgency; whether or not email is enabled is now in the Email Settings section, etc.
• Brand the Self Service Portal with your company logo and name.  In the Administration section under Configuration\Default you can enter the Help Desk Name and enter a URL path (http://....) to a logo file
• The event logging for the Windows Service can be set to different levels to help troubleshoot issues.  By default it will only log error messages in the Windows Event Log.
• Email Subject line filtering.  Under the Email Settings you can now add words or phrases to filter on for incoming emails.  For example adding Out of Office to prevent emails with that in the subject line from being processed.  You can add multiple entries separated by a comma to this field.
• Enable/Disable Ticket Field values.  The values for the Ticket Status, Ticket Types, Assignment Status, Categories/Subcategories, Urgencies and Priorities can all be enabled or disabled now.  So if you have values that you no longer would like to use they can be disabled from being used in new tickets but will show up in tickets that previously used that value.

• The surveys have been totally rewritten.  We can now select what type of responses are available: radio buttons for only allowing one answer from a list, checkboxes for selected multiple answers, matrix style which is similar to the radio buttons but laid out horizontally instead and of course free text fields still.  The surveys can be setup to automatically be email when ‘x’ number of tickets are closed as well.

• The reports can now be scheduled to run automatically.  The report can be emailed as a PDF attachment or saved as a PDF to a shared directory.

Availability:

ATTACC Help Desk Software 4.8 is available immediately.

ATTACC Software releases new version of Help Desk Solution

New features, layout and efficiency improvements give administrators greater control and superior performance

Clearwater, Florida - August 15, 2007 - ATTACC Software, developers of the web and Windows based Help Desk Software, today announced the general availability of version 4.6 of ATTACC, (Automated Trouble Ticketing and Customer Care) their flagship help desk software. Even with a number of new features and efficiency improvements, ATTACC is still affordable and easy to use.

"ATTACC Help Desk Software's user base continues to help us advance the technology and integration possibilities," Joe Meier, President and CEO of Network America, ATTACC Software's parent company. "Our latest release of ATTACC Help Desk Software includes new features based on customer requests and delivers significant improvements in performance and flexibility."

• The new reporting engine has reduced the download size from 301MB to 125MB. The reports are now stored in the database for easier updating; reports will not have to be distributed to each workstation with a console installed. A new report designer will allow you to easily make new custom reports and to schedule reports to run and either have them emailed or saved to a directory.
• The license keys have been replaced with a new product activation. The Windows Service will check back with corporate servers for the current license information. The only information it sends is the Company Name and Activation Password.
• Service Level Agreements can be set in the Administration-Configuration-SLAs section. The time settings for the SLA will automatically set the due date within the ticket based on the requestor's SLA.
• The email engine in the Windows Service for sending notifications and processing incoming emails into tickets has been upgraded for better reliability.
• NEW PC Inventory client: A client is pushed out remotely to your computers and you set the inventory frequency.