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Key Benefits
  • Automatically match users and computers
  • Remote Control and view Inventory from the incident window
  • Increase first call resolution

Products
ATTACC Help Desk
 

Add-Ons

LANDesk Connector
Password Reset
 
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ATTACC LANDesk Connector

LANDesk Integration

Combining Ease of Use and Power

The ATTACC LANDesk Connector leverages your existing investments to create a total solution for your help desk staff. Empower your staff to solve problems quicker from within the ATTACC Help Desk console with LANDesk's remote control and inventory. One click access from the ticket window toolbar enables staff to remote control into user's machines for faster issue resolution. View detailed machine inventory without having to ask the end user for information.

ATTACC LANDesk Connector Features

  • Quick and easy installation within minutes
  • Access LANDesk remote control and inventory directly from the ticket window
  • Automatically looks up each user within ATTACC to find their computer in LANDesk
  • Works with LANDesk 8.7 or higher using SQL or Oracle

 

  
     
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