Compare ATTACC Help Desk Software with Track-IT® and see why you get more features for your investment with ATTACC.
ATTACC offers the features you need at a price that's less than maintenance on other Help Desk Suites - and that includes
the web console.
Why pay more for a help desk? ATTACC is a feature-rich ticket tracking program that is scalable to your enterprise.
It can also integrate with your desktop management suite to provide quicker resolution for your users.
| |
ATTACC Help Desk |
Track-IT!® Professional |
Track-IT!® Enterprise |
| EASE OF USE |
|
|
|
| Install database engine during the Server installation |
x |
x |
|
| Technician Web (Browser technician access) |
x |
x |
x |
| Getting Started Checklist |
|
x |
x |
| Home Page with technician and end user announcements |
x |
x |
x |
| Export view information into CSV, HTML, XML, XLS file |
x |
x |
x |
| Pre-defined Reports with graphs and prompts |
x |
x |
x |
| Technician access license type |
Concurrent |
Named |
Named/ Concurrent |
| Import Windows Domain full name and user name into the user table |
x |
x |
x |
| Automatic self service Web login via Windows Domain authentication |
x |
Optional |
x |
| Synchronize user data with Active Directory |
x |
|
x |
| Requestor / Workstation lookup in Help Desk work order |
x |
|
x |
| Multimedia tutorials |
x |
x |
x |
| FLEXIBILITY |
|
|
|
| Manage work orders by user or IT asset |
User |
x |
x |
| Operating hours contributes to work order due date, notification and escalation |
x |
x |
x |
| Display date information based on viewers' local time zone |
x |
x |
x |
| Technicians’ user interface - Windows or Web |
x |
x |
x |
| Security policies |
x |
x |
x |
| Built in Knowledgebase |
x |
|
|
| Automatic notification/escalation of work orders |
x |
x |
x |
| Ability to create custom Reports |
x |
x |
x |
| Multi-part work order with ability to define parent work order |
x |
|
x |
| Three-tiered work order types |
|
|
x |
| Work order attachments |
x |
|
x |
| Work order spell checking |
x |
|
x |
| Work order charge-backs |
x |
x |
|
| Service Level Agreements |
x |
|
x |
| Satisfaction surveys |
x |
|
|
| Automatic notification and escalation of work orders |
x |
x |
x |
| Executive Dashboard |
x |
|
|
| Outlook synchronization |
|
|
x |
| SCALABILITY |
|
|
|
| Automated merge service for audited h/w and s/w information |
Add-on |
x |
x |
| Inventory stores and displays differential audit information |
Add-on |
x |
x |
| Audit as a service enables on-demand audits and scheduled Windows audits |
Add-on |
x |
x |
| Automatic work order creation from e-mail |
x |
x |
x |
| Automated response to e-mail request for work order status |
x |
x |
x |
| End-user self help using a Web browser |
x |
Add-on |
x |
| Service that enables on-demand and scheduled Windows audits |
Add-on |
x |
x |
| Application package creation & distribution |
Add-on |
Add-on |
Add-on |
| Audit supported Macintosh systems |
Add-on |
Add-on |
Add-on |
| Remote control Windows systems |
Add-on |
Add-on |
Add-on |
| Outlook task synchronization of work orders for PDA usage |
|
|
x |
| Password Reset (Self service Windows password reset & unlock) |
x |
|
Add-on |
| SERVICES |
|
|
|
| Onsite install |
x |
x |
x |
| Remote install |
x |
|
x |
| Custom reports |
x |
x |
x |
| Data migration |
x |
x |
x |
| Custom development |
x |
x |
x |
| Training |
x |
x |
x |
COMPARATIVE FEATURES MATRIX PREPARED BY ATTACC SOFTWARE IN
January, 2007 BASED ON PUBLICLY AVAILABLE INFORMATION.
THIS INFORMATION IS PROVIDED IN CONNECTION WITH ATTACC SOFTWARE PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE,
OR WARRANTY IS GRANTED BY THIS DOCUMENT. ATTACC SOFTWARE DOES NOT WARRANT THAT THIS MATERIAL IS ERROR FREE, AND ATTACC SOFTWARE RESERVES THE RIGHT TO
UPDATE, CORRECT OR MODIFY THIS MATERIAL, INCLUDING ANY SPECIFICATIONS AND PRODUCT DESCRIPTIONS, AT ANY TIME, WITHOUT NOTICE.
FOR THE MOST CURRENT PRODUCT INFORMATION, VISIT http://www.ATTACCSoftware.com
COPYRIGHT ©2005-2007 ATTACC SOFTWARE, INC. OR ITS AFFILIATES. ALL RIGHTS RESERVED.
*OTHER NAMES OR BRANDS MAY BE CLAIMED AS THE PROPERTY OF OTHERS.
