BrochureITIL - Asset Management
With ATTACC Service Desk's Asset Management you can effectively manage IT and non-IT assets. Tracking and understanding the organization's environment is increasingly becoming a growing problem in most organizations. An easy to use and maintain CMDB can help elevate the pain.
- Asset Administration - Define the asset types, attributes and links between objects. The drag and drop screen designer couldn't be easier to use.
- Import Assets - With the Universal Data Connector assets can be imported from other databases (SQL/mySQL) or spreadsheets. Leverage other existing sources of data regardless of vendor. Import asset information from Systems Management tools such as LANDesk, Altiris, Microsoft SCCM and Novell.
- Integration - Asset information is tied to incidents and problems and can be viewed directly from the incident and problem windows. Asset history is automatically shown to see trends or view current open issues with a selected asset.