Affordable solution from ATTACC Software allows IT support teams to monitor critical infrastructure components.

Treasure Island, FL., September 28, 2009 – ATTACC Software (www.attaccsoftware.com), a leader in creating feature-rich, yet economical solutions, today announced the release of ATTACC Network Monitor. Affordable and easy to configure, ATTACC Network Monitor helps to quickly isolate problems and alert IT support teams to infrastructure issues.

“ATTACC Network Monitor continuously tracks the critical infrastructure components to alleviate a major burden for IT administrators and support teams,” said Mark Moody, Director of Software Development. This advanced, agent-less solution prevents costly resource downtime because it is easy to install, delivers instant alerts, and quickly fixes issues with the enhanced scripting capabilities.

ATTACC Network Monitor helps protect your critical infrastructure components:

• CPU Monitor
• Disk Monitor
• File (age and counts)
• Windows Performance Counters Monitor
• Ping Monitor
• SQL Monitor (can run any stored procedure that returns result sets in a specific format)
• SNMP Monitor
• TCP Port Monitor
• URL (HTML) Monitor
• URL (XML) Monitor
• Windows Service Monitor
• WMI Monitor (built-in WMI browser and query builder)

As ATTACC Network Monitor maximizes network uptime, it minimizes enterprise downtime and the costs associated with infrastructure maintenance. “Any outage is going to affect end-user productivity and a company’s financial health,” said Joe Meier, CEO of ATTACC Software. “ATTACC Network Monitor provides proactive health diagnostics for IT administrators and keeps networks mobilized for business.”

ATTACC Network Monitor also seamlessly integrates with ATTACC Service Desk v5.0, the all-in-one solution that implements ITIL best practices, reduces call volume and expedites resolution. When ATTACC Network Monitor triggers an alert, ATTACC Service Desk creates an incident from a customizable template. If the issue is solved by a script within the ATTACC Network Monitor software, the issue is automatically closed and reported within the ATTACC Service Desk. These software solutions are part of ATTACC Software’s commitment to provide end-users with advanced functionality and budget-friendly pricing. 

To learn more about ATTACC Network Monitor, join ATTACC Software for a webinar on September 24, 2009 at 2pm EST or visit us www.attaccsoftware.com for a free trial download.

For more information, please contact:
Jenn Rett
Director of Marketing
Tel: 727.367.9400

April 30, 2009 - Treasure Island, FL: ATTACC Software, a leader in creating feature-rich, yet economical solutions, today announced the release of Service Desk v5.0. The new all-in-one software package addresses the needs of IT professionals who want to deploy a complete solution, reduce the stress of end-user support and stay within budget.

"ATTACC Service Desk alleviates the burden of IT administrators who are caught between the constant end-user requests and the budgetary constraints set by management," said Mark Moody, Director of Software Development. "Help desks are overwhelmed. ATTACC’s all-in-one solution is engineered to streamline the support process and maintain the bottom line."

ATTACC combines the service desk features that IT groups require and deploys it in one solution:
• An asset management repository for computers, printers, phones and other assets
• Advanced routing rules automatically direct assignments to support teams
• A powerful universal data connector that imports Excel, SQL, Oracle, AD or LDAP
• ITIL-compliant functionality with Incident, Problem, Notification and Escalation management
• Customer self-service capabilities include tracking incident status, access to Knowledgebase and IT notifications
• Multiple access methods for technicians and end-users

These features and ATTACC’s flexibility allows administrators to customize interface access, routing rules, notifications, reports and more. Implementing these service processes provides continuous status updates to support teams and end-users. These customization features instantly reduce the phone calls to the help desk so technicians can focus on their primary function - fixing issues.

However, expediting issue resolution is only one way that ATTACC saves money. "Our customers want to deploy a feature-rich solution at one price," said Joe Meier, CEO of ATTACC Software. "ATTACC clearly provides a financial advantage for our customers because they only purchase one product to fulfill their service desk requirements – unlike other software that require confusing add-on modules or subscription services."

ATTACC Service Desk also saves money on corporate infrastructure because companies can deploy the software in-house or have it hosted by ATTACC Software. The hosted solution delivers all of the capabilities of the software and includes some unique capabilities such as a full Windows console, remote e-mail integration and others. "Another major savings for our customers is that the hosted solution does not require long-term contracts or additional equipment," continues Meier. "ATTACC Software takes care of the infrastructure requirements, maintenance and upgrades."

To learn more about ATTACC Service Desk v5.0 and how it can solve your service desk issues, visit us at www.attaccsoftware.com for a free trial download, quote or to view a web demonstration.

For more information, please contact:
Jenn Rett
Director of Marketing
Tel: 727.367.9400